Delivery Information

We do appreciate all orders placed with us and despatch them as quickly as we can, usually by the next business day.  We normally use and like to support our local village Post Office. Sometimes, delays occur outside of our control.

The Herbfarmacy team

 

UK DELIVERY

  • £3.95 - 1st Class Royal Mail
  • Free (if order value is £40 or more*)
  • Free Delivery on small orders up to 5 samples

*not including the Channel islands, Shetland islands or Orkney islands

EUROPEAN DELIVERY

  • £7.00 (Orders under £40)
  • £15.00 (Orders over £40)
  • Free (Orders over £100)

REST OF THE WORLD

  • £12.00 (Orders under £40)
  • £25.00 (Orders over £40)
  • Free (Orders over £100)

HONG KONG, JAPAN OR POLAND

(Trying to order from Hong Kong, Japan Or Poland? Please see below.)

  • If you are trying to order for delivery to Hong Kong then please contact our Hong Kong distributor's website.
  • www.ecog.com
  • If you are trying to order for delivery to Japan then please contact our Japan distributor's website.
  • www.ps-intl.co.jp
  • If you are trying to order for delivery to Poland then please contact our Poland distributor's website.
  • http://iwos.pl/

GENERAL INFORMATION

  • We aim to despatch your order within 48 hours of receipt of order.
  • All UK Inland orders are shipped using Royal Mail 1st Class postal service.
  • Please allow up to 4-5 days for actual delivery (1st class post is not a guaranteed next day service).
  • Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please make sure this is complete
  • We do not accept any liability for delayed delivery caused by any third party.
  • Your parcel will only be considered missing if it fails to arrive 15 working days after this i.e. 19 -20 working days after posting date (detailed in your confirmation email). Notification of non-arrival must be made within 30 days of order otherwise it will be presumed that goods have been received.

CANCELLATION AND REFUND

We take payment in full when you place your order. Should you wish to cancel your order please telephone 01544 327360 or email hello@herbfarmacy.com as soon as possible and we will refund your payment in full within 72 hours. If your order has been despatched we offer a full refund, including the cost of postage, if you are not entirely satisfied with your purchase.  Items damaged in transit or not delivered within the postal services specified time limit are also covered by our full refund policy. The refund will be made within 72 hours of receiving the returned goods.