Terms & Conditions

It is important that you understand the terms under which you are purchasing our products from this website; it helps to protect us both.  We have tried hard to keep these terms simple and fair.

The Herbfarmacy Team

 

TERMS & CONDITIONS OF WEBSITES SALES

Herbfarmacy (“we”, “us” or “our”) provides the services available to you on the site subject to the following terms and conditions of use. By browsing or using the site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Herbfarmacy’s relationship with you in relation to this website.

The term ‘Herbfarmacy’ or ‘us’, ‘we’ or ‘our’ refers to the owner of the website based at The Field, Eardisley, Herefordshire, HR3 6NB, UK. The term ‘you’ refers to the user or viewer of our website.

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

The prices shown on the site are all inclusive of VAT at the current rate (unless you are purchasing for delivery outside the EU) and are exclusive of delivery charges.

We do our best to ensure that all information, ingredients listings, photographs and prices of products appearing on the site are correct however neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Whilst all items are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfil your order. In these circumstances we will contact you by email or telephone.

We may not accept your order if we suspect fraudulent activity or violation of our terms and conditions (including our privacy policy).

Payments can be made using credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If payment is refused or unauthorised for any reason either in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. Fraudulent use of credit cards will be reported to the relevant authorities.

If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction.

We offer a full refund, including the cost of postage, if you are not entirely satisfied with your purchase. Items damaged in transit or not delivered within the postal services specified time limit are also covered by our full refund policy.

We aim to dispatch your goods within 48 hours of receipt of order. All UK Inland orders are dispatched using Royal Mail 1st Class Postal service. Please allow up to 4-5 days for actual delivery (1st class post is not a guaranteed next day service). We do not accept any liability for delayed delivery caused by any third party. Your parcel will only be considered missing if it fails to arrive 15 working days after this i.e. 19 -20 working days after posting date (detailed in your confirmation email). 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.