Shipping & Delivery
We appreciate all orders placed with us and dispatch them as quickly as we can. We normally use and like to support our local village Post Office. Sometimes, delays occur outside of our control.
We aim to dispatch your order within two working days of receipt of order. All UK Inland orders are shipped using the Royal Mail postal service.
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please make sure this is correct when making your order.
We do not accept any liability for delayed delivery caused by any third party.
Your parcel will only be considered missing if it fails to arrive within 10 working days. Notification of non-arrival must be made within 30 days of order; otherwise, it will be presumed that the goods have been received.
FREE on orders over £50.00*
£3.95 2nd Class or £5.50 1st Class (Orders under £50.00)
FREE Royal Mail recorded delivery (Orders over £50.00)*
UK Delivery
£15.00 flat rate fee on all EU orders. Please be mindful that EU/International deliveries may incur local taxes or fees on delivery.
EU Delivery
£25.00 flat rate fee on all US orders. Please be mindful that International deliveries may incur local taxes or fees on delivery.
US Delivery
(Including Hong Kong) Royal Mail Airmail recorded delivery, flat rate fee of £20.00. Please be mindful that International deliveries may incur local taxes or fees on delivery.
Rest of World Delivery
If you are trying to order for delivery to Japan then please contact our Japan distributor's website: www.ps-intl.co.jp If you are trying to order for delivery to Poland then please contact our Poland distributor's website: http://iwos.pl/
Japan/Poland Delivery
We take payment in full when you place your order. Should you wish to cancel your order please telephone us on 01544 327360 or email hello@herbfarmacy.com as soon as possible, and we will refund your payment in full within 72 hours.
If your order has been dispatched, we offer a full refund, including the cost of postage, if you are not entirely satisfied with your purchase. Items damaged in transit or not delivered within the postal service’s specified time limit are also covered by our full refund policy. The refund will be made within 72 hours of receiving the returned goods.